Hospitality volunteers arrive at St. Charles one hour prior to the service to help the funeral directors set up the gathering space, staff the registration stand, distribute memorial leaflets, properly place the pall, and be available for any need that may arise. They seat friends and relatives and see that the gathering area is cleared, the casket is closed, and the Mass starts on time. After the service, they usher out the family members, followed by other attendees. Finally, they check the church and the gathering space, making sure things are put back in place. Anyone who is available on short notice is invited to join.